Refund policy

At Qavelo we want you to be completely happy with your purchase. If for any reason you are not satisfied, we accept returns, refunds, and exchanges within 30 days of delivery.

Eligibility To be eligible for a return or exchange, items must be unused and in the same condition that you received them. Items that have been used, damaged by the customer, or are not in their original condition will not be accepted.

Refunds Once we receive and inspect the returned item, we will process your refund within 5-7 business days back to your original payment method. You will receive an email confirmation once your refund has been issued.

Exchanges If you would like to exchange your item, please contact us within 30 days of delivery. Exchanges are subject to product availability. If the item you want is unavailable we will issue a full refund instead.

Damaged or Defective Items If your item arrives damaged or defective, we will cover it fully. Please contact us at Qavelohelp@gmail.com within 7 days of delivery with a photo of the damage and we will send a replacement or issue a full refund at no cost to you.

Wrong Address Qavelo is not responsible for orders that are undeliverable or lost due to an incorrect address entered at checkout. Please double check your shipping address before completing your purchase. We do not offer refunds or exchanges for orders placed with an incorrect address.

Return Shipping The customer is responsible for all return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method as Qavelo is not responsible for returns that are lost in transit.

Non-Returnable Items All sales marked as final sale are non-returnable and non-refundable.

To start a return or exchange please contact us at Qavelohelp@gmail.com.